Shipping & Returns

Shipping

Your merchandise order will ship within 1-5 business days from our office in Epping, New Hampshire via USPS. Standard USPS ground delivery is an additional 1-5 business days in transit from the ship date. If customer desires an expedited delivery 3 Day Select, Second Day Air or Next Day Air the customer must place their order over the phone with our office during business hours M-F (9am-4pm). With these selections, in-stock merchandise will ship the next business day with a UPS delivery guarantee. All orders placed after 2:00 p.m. EST will be processed the following business day. Shipping charges are calculated based on real-time UPS rates. Saturday and Sunday are not recognized as business days according to UPS guidelines.

Special Order Items:
These products ship from a third party. Product could take 1-6 weeks to ship from the vendor.

Hawaii and Alaska orders:
Customers ordering from these locations must choose to have their order shipped 2nd Day Air or Next Day Air.

RETURN POLICY

We want you to be completely satisfied with the products you purchase from 1320 Express Online Store. You can depend on our cooperation and assistance if for some reason you wish to return your purchase. Please follow the guidelines below for your return.

1320 Express Online Store will accept merchandise return / exchange under the following conditions:

*All returns/exchanges must be pre-authorized by 1320 Express Online Store before shipping any merchandise to our Customer Service Center. To receive a return authorization number, please call the Customer Service Center at 1-603-679-8001 during business hours (M-F 9am-4pm).
*For returns/exchanges we offer the following two options.

  • Product may be returned in method of your choice at your expense. We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery. We are not responsible for lost returns.
  • At your request we will issue a prepaid shipping label. The return shipping fees will be deducted from the amount of your return (shipping fee will be quoted over the phone when requesting the return authorization). If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping charges to your original payment source.

*If you are returning manufacturer defective merchandise, we will pay the cost of return shipping only if you use the postage prepaid return label. Standard shipping rates apply on the reshipment of an exchanged item.
*Please note the return authorization number on the outside of the shipping package to expedite processing of your return/exchange.
*Returns/exchanges must be received within 14 days of authorization. If received after 14 days, you will be charged a $25.00 re-stock fee.
*All returned merchandise is subject to quality inspection. We will not accept worn/damaged merchandise for exchange or refund. If items are returned in unacceptable condition, they will be returned back to you at your expense.
NOTE: CDs, DVDs or other electronic media may only be returned if in the original unopened package. Undergarments are non-returnable.
*Due to the collectible nature and high value of Personalized Jackets, Jerseys, Memorabilia and Auction categories, these items are non-returnable. All sales are final.
*
NO RETURNS / EXCHANGES AFTER 30 DAYS OF RECEIPT OF MERCHANDISE.

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